Welcome to Wow Vastra’s Website

These terms and conditions and the policies referred to within them (“Terms”) govern your purchase of our products (“Products”) and use of our website at wowvastra.com & www.wowvastra.co.uk.

By using the Site and purchasing our Products, you are contracting and entering into these Terms with Wow Vastra. Where applicable, “Wow Vastra,” “we,” “us,” and “our” shall refer to Wow Vastra, and “you” or “your” shall refer to the user of the Site. By using the Site, you represent and warrant that you are at least 18 years old or using the Site under the supervision and with the consent of a parent or guardian. The Products and any samples we may provide to you are for personal or gift use only. You should not purchase our Products for reselling or other commercial purposes.

BY PLACING ORDERS FOR OUR PRODUCTS AND USING THE SITE, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT PLACE ORDERS ON OR USE THE SITE.

1. GENERAL

1.1. We reserve the right to change, modify, add, or remove any part of these Terms at any time in our sole discretion and without any prior notice to you. You are responsible for checking these Terms for any changes whenever you use the Site. By continuing to use the Site or placing orders after the posting of changes, you accept and agree to any such changes.

1.2. We reserve the right to terminate or restrict your access to the Site or any part of it and its features at any time for any reason, without prior notice to you.

2. PRICES & PRODUCT DESCRIPTIONS

2.1. All Product prices on the Site are in pounds sterling and include the applicable VAT. Customs duty is excluded from the Product price. We reserve the right to change our prices from time to time.

2.2. All prices are exclusive of delivery charges or handling fees, which are added to the total cost of the order and displayed to you during checkout. The applicable delivery charges will be determined by the total products chosen by you. You can refer to the delivery section on the website for more information.

2.3. We make reasonable efforts to display as accurately as possible the colours of our Products that appear or are offered for sale on the Site. However, because the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be an accurate depiction of the colour of the Product you select to purchase.

2.4. While we strive to provide accurate information on the Site, errors, inaccuracies, or omissions that relate to pricing, product descriptions, availability, offers, and any other information or materials on the Site may occur. We reserve the right to correct any errors, inaccuracies, or omissions and to change or modify any information or cancel orders if any information on the Site is inaccurate at any time, without prior notice, including after your order has been submitted.

3. ACCOUNT CREATION

3.1. In order to place an order or access certain features or services available on the Site, you will have to create a Wow Vastra user account (“User Account”), including creating a unique password. You may not use another person’s account or password without that other person’s express permission.

3.2. You are solely responsible for protecting the confidentiality of, and keeping safe, your User Account password, as well as for any activity that occurs within your User Account. In no event shall we be liable for any loss, theft, or fraudulent use of your User Account. You agree to immediately notify us of any unauthorised use of your User Account or password, or any other breach or threatened breach of the Site’s security.

3.3. We reserve the right to terminate accounts at our discretion, including, without limitation, if we believe that you have breached these Terms or if your conduct violates applicable law or is harmful to our interests.

3.4. You may terminate your account at any time for any reason by following the instructions within the Site or by contacting us as described in the “Contact Us” section below.

4. PLACING ORDERS

4.1. You can place an order to purchase Products by following the on-screen prompts after clicking on the item you wish to purchase. You will have an opportunity to check and amend your order up until the point at which you place your order by clicking the “Place Order” button.

4.2. You may use the payment methods specified on the Site from time to time, which may include Visa, Mastercard, JCB, Diners’ Club, PayPal, Klarna, Afterpay, Discover, and online banking. Depending on the method chosen, separate and additional terms and conditions of a payment provider may apply and you may be required to enter further details on their website before you can complete your order.

4.3. Once you have placed your order, we will process your order and send a message to the email address you provided at checkout confirming receipt of your order and containing the details of your order (“Order Confirmation”). The Order Confirmation and/or the charging of your credit card or other payment method is only confirmation that we have received your order and not that we have accepted it.

4.4. Our acceptance of your order and completion of the contract between us will take place when we dispatch the Products to you.

4.5. By making an offer to purchase our Products, you expressly authorise us to perform credit checks to authenticate your identity, validate your credit/debit card, obtain an initial credit/debit card authorisation, and authorise individual purchase transactions.

4.6. In some cases, we may not be able to accept an order and will need to cancel it. For example, because a Product is out of stock, we have identified an error in the price or description, or we have been unable to obtain authorisation for your payment. We reserve the right to cancel or suspend any transaction we suspect is fraudulent or has been made for commercial purposes. Should we cancel your order, no charge will be made to your credit card, and, in the event that we have already taken payment, a full refund will be made to your original payment method.

4.7. You are responsible for ensuring that all information provided during the ordering process is correct. If you detect an error in your order after the completion of the payment process, you should immediately contact our Customer Services to correct the error. Should any information be missing or incorrect and prevent any shipment, delivery, or customs clearance, we will not be responsible and will not offer any compensation.

5. LIMITATION OF LIABILITY

5.1. Unless specific warranties are expressly given when you purchase Products from us, we do not give any warranties or guarantees in respect of such Products over and above those implied by applicable law (these include, for example, that the products are of satisfactory quality and reasonably fit for all the purposes for which products of that kind are commonly supplied).

5.2. We will not be liable for any non-compliance or delay in compliance with any of the obligations we assume under these Terms or other contracts when caused by events that are beyond our reasonable control.

5.3. Nothing in these Terms limits or excludes our liability for: (a) breach of statutory rights or essential contractual obligations; (b) death or personal injury by our negligence; (c) fraudulent misrepresentation; or (d) any other liability that cannot be excluded by law.

5.4. We will not be liable for loss of revenues, profits, contracts, business or anticipated savings, or any other indirect losses suffered or incurred by you arising out of or in connection with the provisions of any matter under these Terms.

5.5. Subject to the above, any liability we do have for losses you suffer from the purchase of Products is limited to the purchase price and the losses that were foreseeable. Loss or damage is only foreseeable where they could be contemplated by you and us at the time of you agreeing to these Terms.

5.6. Except for liability related to the sale of the Products, we cannot be held responsible for any direct or indirect damage, whatever the cause, origin, nature, or consequence, resulting from the use of the Site. In particular, in the event of interruption or inaccessibility of the Site, occurrence of viruses or errors, inaccuracies in the information contained on the Site, or any damage resulting from fraudulent acts of third parties on the Site.

5.7. Any fraudulent behaviour relating to claims made, for example, false claims of missing orders or damaged items, is subject to criminal prosecution and we reserve our rights to take action accordingly.

5.8. Our Site may contain links to third-party sites that are not owned or controlled by us. We have no control over, assume no responsibility for, and do not endorse or verify the content, privacy policies, or practices of any third-party sites or services. We make no warranties or representations about the accuracy, completeness, or timeliness of any content posted on the Site by anyone other than us. We strongly advise you to read all third-party terms and conditions and privacy policies.